Privacy Policy

1. Who we are

feedbi is operated by Ecom Profit Lab LLC, 1209 Mountain Road Pl NE STE R, Albuquerque, NM 87110, United States. You can contact us at hi@feedbi.net.

2. What feedbi does

feedbi is a customer experience platform that helps businesses create short surveys, publish them through links or QR codes, collect feedback, review dashboards and receive operational alerts.

3. Information we collect

Depending on how you use feedbi, we may collect:

• Contact details such as name, company and email address when you join the invite list or create an account.
• Account information such as login email, role, organization, plan and product settings.
• Survey configuration data such as questionnaires, questions, touchpoints, variables, tags, URLs and branding settings.
• Survey response data such as ratings, NPS answers, selected options, free-text comments, timestamps, source, campaign, tags and progress data.
• Technical data such as IP-derived request data, browser information, logs, session identifiers and security events.
• Email delivery data for transactional emails, invitations, alerts and password reset messages.

4. How we use information

We use information to:

• Provide, operate and improve feedbi.
• Create accounts, manage organizations, roles and subscriptions.
• Process survey responses and show dashboards, reports and exports.
• Send invitations, password reset emails, transactional messages and alerts.
• Monitor usage, prevent abuse, debug errors and maintain security.
• Communicate with users about product access, support or important service updates.

5. Customer data and survey respondents

When a customer uses feedbi to collect feedback, that customer decides what questions are asked, where surveys are published and what context is attached to each response. In that situation, the customer is responsible for having a valid basis to collect the feedback and for providing any notice required to its own users or customers.

feedbi processes survey responses to provide the service to that customer. Survey respondents should contact the business that sent or displayed the survey for questions about a specific response.

6. Cookies and similar technologies

feedbi may use essential cookies or similar technologies to keep users logged in, protect private areas and operate the service. If analytics or marketing cookies are added later, this policy should be updated and, where required, consent controls should be provided.

7. Service providers

We may use trusted service providers for hosting, email delivery, domain and infrastructure services, monitoring and future payment processing. These providers may process data only as needed to provide their services to us.

8. Data retention

We keep account, survey and response data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements and maintain security. Customers may request deletion of their account or data by contacting us.

9. Security

We use reasonable technical and organizational measures to protect data. However, no internet service can guarantee absolute security. Users are responsible for keeping their login credentials confidential.

10. International data transfers

feedbi may be operated from the United States and may use infrastructure or service providers in other countries. By using the service, you understand that information may be processed outside your country of residence.

11. Your rights

Depending on where you live, you may have rights to access, correct, delete, export or object to certain processing of your personal information. To make a request, contact us at hi@feedbi.net.

12. Children

feedbi is not intended for children under 13 and should not be used to knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.