Long forms that almost nobody completes.
Simple, contextual customer experience
Measure customer experience right when it happens.
feedbi helps you launch short micro-surveys at each touchpoint, collect feedback in real time and turn answers into clear decisions.
Why feedback gets lost
Feedback often arrives late, incomplete and out of context.
Feedback collected after the moment has gone cold.
Answers disconnected from channel, campaign or real context.
Comments that are hard to turn into decisions.
Little visibility into where the journey breaks.
What changes with feedbi
Not another form builder. A simple way to understand where the experience happens.
Short questionnaires that are easy to answer.
Surveys by channel, campaign, event or context.
Questions linked to touchpoints and analysis variables.
Satisfaction, NPS and comments in real time.
Alerts to detect friction before it grows.
Sector templates to start with CX structure.
Three simple steps
From isolated opinions to actionable decisions in three steps.
Define the experience
Map journey, touchpoints and variables so you measure what really matters.
Launch your Feedbis
Publish micro-surveys through QR, email, WhatsApp, web, post-purchase, reception, delivery or support.
Act on the data
Use dashboards, responses, comments and alerts to decide what to improve first.
Where to ask
Micro-surveys for the moments that shape the customer relationship.
Ecommerce
Measure post-purchase, delivery, product and customer support.
Hotels
Detect issues during the stay, not only after guests leave.
Restaurants
Collect quick feedback at the table, ticket or QR.
Events
Understand attendee experience in real time.
SaaS and services
Measure onboarding, support, activation and satisfaction.
Built for action
Everything you need to launch, measure and learn without heavy operations.
feedbi combines short surveys, contextual publishing and a dashboard designed to detect friction by survey, touchpoint and analysis variable.
Start with structure
Start with a CX structure adapted to your sector.
EcommerceHotelRestaurantRetailClinicEventSaaS
Choose your starting point
Three plans to validate now and grow later.
Free
0 €/monthFor trying feedbi with a simple setup and real customer feedback.
- 1 active survey
- 200 visible responses
- 30-day history
- feedbi signature included
Starter
19 €/monthFor small businesses that want to use feedbi in real customer journeys.
- 3 active surveys
- 2,000 responses/month
- CSV export
- Basic alerts
Pro
49 €/monthFor teams that need more volume, analysis and control.
- 15 active surveys
- 10,000 responses/month
- Advanced alerts
- Branding removal
Need multiple locations, teams or a custom setup?
Let’s talk about Feedbi Business for organizations with higher volume, multiple units, custom branding or specific needs.
Good to know
Frequently asked questions.
Is feedbi just another form tool?
No. feedbi collects answers, but connects them to touchpoints, channels and context so you can understand where each problem happens.
Can I use it with QR codes?
Yes. You can publish surveys for QR, email, WhatsApp, web, kiosk or specific campaigns.
Can I measure different touchpoints?
Yes. Questions can be linked to journey moments such as checkout, delivery, stay, support or post-purchase.
Does it work for ecommerce, hotels or restaurants?
Yes. The idea is to start from sector templates and adapt them to each business.
Can I export responses?
Yes. The backoffice lets you review responses and export them as CSV.
Does it include AI?
The base is prepared for intelligent comment analysis and insights, but without overpromising unvalidated automations.
Where is the app hosted?
The current version is deployed on a VPS with Docker and Caddy. It can evolve to managed infrastructure later.
Can I try it first?
Yes. We are currently working with controlled access to validate real use cases.
Contact
Tell us what you want to measure.
Share a short note and we will get back to you with the best way to start.